Refund policy

All sales are final. 

The majority of the items used for the vignettes are antiques or thrift store finds and not reproductions. Ironstone dishes and other antiques have the built in character of crazing, minor chips, browning and other signs of use through the years. This authentic look of age and wear all lends itself to the romance of french country or the comfort of farmhouse bringing character and charm to your home.

In the unlikely event an item arrives broken as a result of shipping, please contact me immediately at froghollowvintagedecor@gmail.com  so that I can evaluate the issue and make it right. Also please hold onto the package and the packing material until I know if UPS will need to inspect it. I will need photos of the following to submit a claim with UPS-

• A photo of the damaged item
• A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
• A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
• A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
• A close-up photo of the box manufacturer’s certificate (BMC), if available

• The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
• The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.

• Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)

Thank you!